NEW – Emotional Intelligence Workshops

Nara Training & Assessing has recently successfully completed it’s 5 year re-registration audit with a stamp of excellence.

The auditor spent two full days auditing the Certificate IV in Frontline Management, Certificate IV in Surface Extraction, Certificate IV in Occupational Health & Safety, First Aid and Certificate II in Building and Construction (Trades – Pathways).

The auditor looked at training and assessment materials, resources, facilities, trainer and assessor qualifications and experience and was  was extremely impressed with the standard and quality of materials and resources and the expertise of the trainers and assessors.  She was especially impressed with the state of the art facilities, especially in the high risk areas.

The audit was outcomes-focused so the auditor interviewed clients, trainers and trainees to assess their satisfaction with the course, service they were receiving and outcomes.  These took place either face to face or over the phone.  The responses were again excellent.  One trainee stated that his trainer was the best that he had ever had!

At the end of the 2 days the auditor gave the findings and expressed how professional she found the way that Nara Training & Assessing dealt with their clients, shared some of the client feedback and expressed that fact that it was extremely rare to experience an audit at this level of excellence and commended everything that Nara Training & Assessing was doing as a business and especially as a trainer and assessor of high calibre and commended the feedback from our trainees and clients, which spoke volumes of how we are viewed from a client / trainee satisfaction point of view.

Thanks to everyone who was involved in this audit and took the time to spend time with or speak to our auditor.

It’s good to know that what we are doing at Nara Training & Assessing really does hit the mark.